Lifetime Warranty

Last updated: 26 September 2026

At PureTi, we make kitchenware for lasting use. Our products may combine titanium with other carefully selected metal materials, depending on their purpose and design. We stand behind the quality of the complete product.

Every PureTi titanium product is backed by our lifetime warranty against manufacturing defects, subject to the terms below.

 

What “lifetime” means

This warranty begins on the date of purchase and has no fixed expiry date. It covers manufacturing defects that become apparent during the product’s lifetime under normal household use. “Lifetime” does not mean that a product or every component will remain free from ordinary wear or last indefinitely.

No warranty registration is required. Please keep your order confirmation or another form of proof of purchase.

 

What is covered

This warranty covers defects in materials or workmanship that affect a PureTi product during normal household use. Examples may include:

  • Structural failure caused by a manufacturing defect
  • A handle or component detaching because of faulty construction
  • Separation of a pan’s layers or base because of a manufacturing defect
  • A manufacturing defect affecting the function of a supplied lid, stand or other component

Coverage applies to the product as supplied, including components made from materials other than titanium. This includes, where applicable, stainless steel handles, glass lids, silicone components and textile components. A claim is assessed according to the product and the nature and cause of the issue.

 

What is not covered by this warranty

This voluntary warranty does not cover:

  • Ordinary wear from regular use
  • Cosmetic marks, knife scratches, scuffs or minor dents that do not result from a manufacturing defect
  • Expected changes in the appearance of a material or finish through normal use
  • Damage caused by a drop, impact, accident, misuse or use outside the product’s intended purpose
  • Damage caused by care or cleaning methods unsuitable for the product

Titanium surfaces may develop colour changes with use, including golden, bronze or rainbow tones. A change in colour alone is not necessarily a manufacturing defect. If you are concerned about a change in your product, please contact us so we can assess it.

An exclusion applies only where it is relevant to the issue claimed. These exclusions do not limit your rights under the Australian Consumer Law.

For product-specific guidance, please see our Care & Use page and any instructions supplied with your product.

 

How to make a claim

Please email care@pureti.com.au with:

  1. Your order number or other proof of purchase
  2. A brief description of the issue
  3. Clear photos showing the issue, if available

We will acknowledge your claim within three business days and let you know if we need further information or need to inspect the product. Please contact us before returning an item so we can provide return instructions.

 

What happens after a claim

We will assess the product and the cause of the issue. If we confirm a manufacturing defect covered by this warranty, we will arrange an appropriate remedy, which may be a repair, replacement of the affected component or product, or a refund.

Your rights under the Australian Consumer Law may entitle you to a particular remedy, including your choice of a replacement or refund for a major failure. This warranty does not restrict those rights.

 

Return and claim costs

There is no fee to make a warranty claim. If we ask you to return a product and confirm that it has a defect covered by this warranty, we will pay or reimburse reasonable return postage costs. If you pay postage yourself, please keep the receipt and email it to care@pureti.com.au to request reimbursement.

If inspection finds no defect covered by this warranty or applicable consumer law, we will contact you before charging any proposed return or inspection costs. Where the Australian Consumer Law requires PureTi to collect a product or pay reasonable return costs, we will do so.

 

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits of this lifetime warranty are in addition to your other rights and remedies under the law. Those rights apply whether or not an issue is covered by this warranty.

 

Warranty provider and contact details

PureTi
PO Box 1012
Bondi Junction NSW 1355
Australia

Email: care@pureti.com.au
Phone: 1800 787 384

For other questions, please see our Terms of Service and Returns & Refund Policy.